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Microsoft Dynamics 365 Fundamentals (CRM) Training in Hong Kong

Elevate your customer relationship management skills with our Microsoft Dynamics 365 Fundamentals (CRM) Training in Hong Kong! This 1-day course provides foundational knowledge of Dynamics 365 CRM applications, their capabilities, and benefits. Designed for beginners, this training equips individuals and enterprises with the essential tools to optimize customer engagement and drive digital transformation.

Enroll today to enhance your CRM expertise and achieve professional excellence with Dynamics 365!

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Successfully Trained Professionals From Fortune 1000 Companies

The Real Life Company
Bank of China
China Unicom
TTI

Microsoft Dynamics 365 Fundamentals (CRM) Course in Hong Kong

Our 1-day Microsoft Dynamics 365 Fundamentals (CRM) Training in Hong Kong is meticulously designed to provide a comprehensive understanding of Dynamics 365 Customer Engagement applications. This course is ideal for individuals and teams looking to leverage Dynamics 365 CRM to improve customer interactions, optimize sales and marketing, and streamline customer service processes.

The training is available in multiple formats: Live Online, Classroom, 1-to-1, and On-site training. Delivered by certified trainers, the course ensures practical learning through real-world scenarios and hands-on exercises with Dynamics 365 CRM tools.



Key Features of the Microsoft Dynamics 365 Fundamentals (CRM) Training in Hong Kong

  • 1-day (8 Hours) instructor-led training by certified Dynamics 365 trainers.
  • Comprehensive training material with real-world CRM scenarios.
  • Hands-on practice sessions to reinforce learning.
  • Focused modules on Dynamics 365 CRM applications and their capabilities.
  • Post-training support to apply Dynamics 365 CRM skills effectively.


Why Take Up Microsoft Dynamics 365 Fundamentals (CRM) Training in Hong Kong?

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Improve your employability and career prospects in various sectors.

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Acquire practical skills to solve real-world quality issues and improve processes.

Learn how to reduce defects, waste, and costs within your organization.

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Apply these tools in industries ranging from manufacturing to services.



Microsoft Dynamics 365 Fundamentals (CRM) Course Agenda

  • Describe the Foundations of Dynamics 365 Customer Engagement Apps
  • Describe Shared Activities and Integration Options in Dynamics 365 Customer Engagement Apps

  • Explore Dynamics 365 Customer Insights – Journeys
  • Describe Dynamics 365 Customer Insights – Data

  • Explore Dynamics 365 Sales
  • Describe Dynamics 365 Sales Capabilities and Related Apps

  • Explore Dynamics 365 Customer Service
  • Describe Dynamics 365 Customer Service Capabilities and Related Apps

  • Explore Dynamics 365 Field Service
  • Describe Dynamics 365 Field Service Scheduling Capabilities and Related Apps


Target Audience for Microsoft Dynamics 365 Fundamentals (CRM) Training in Hong Kong

This Microsoft Dynamics 365 Fundamentals (CRM) Training is ideal for the following roles:

  • Business Analysts
  • Customer Relationship Managers
  • Marketing Professionals
  • Sales Representatives
  • IT Professionals
  • Entrepreneurs
  • Aspiring Dynamics 365 CRM Professionals
  • Professionals planning to clear the MB-910 exam


Prerequisities

No prior experience with Dynamics 365 is required. Basic familiarity with customer relationship management (CRM) or cloud computing is helpful but not mandatory.


Microsoft Dynamics 365 Fundamentals (CRM) Exam Format

Exam NameMicrosoft Dynamics 365 Fundamentals (CRM) (MB-910)
Exam TypeMultiple-choice, drag-and-drop, case studies
No. of Questions40–60 questions
Exam Duration45 minutes
Passing Score700 out of 1000
Exam Fee$99 USD (subject to regional variations)
LanguagesEnglish, Japanese, Chinese (Simplified), etc.
Delivery MethodOnline (proctored) or in-person

Learning Objectives of Microsoft Dynamics 365 Fundamentals (CRM) Training in Hong Kong

By completing this training, participants will:

  • Understand the features and benefits of Dynamics 365 CRM applications.
  • Learn integration capabilities with Microsoft 365 and Power Platform.
  • Gain clarity on Dynamics 365 CRM licensing and deployment options.
  • Develop skills to improve sales, marketing, and customer service processes using Dynamics 365 CRM tools.
  • Prepare effectively for the MB-910 certification exam.

    Training Options

    • Accredited Training Programs
    • Original Training Materials
    • Interactive Instructor-led Training
    • Free Assessment of Enterprise Teams
    • Customized Training Solutions
    • Implementation support + Evaluation


    Schedule for Quality by Advanced Microsoft Excel

    SPECIAL OFFER: Flat 10% Discount + 4% Processing Fees Waiver
    $5924 HKD
    $5095 HKD
    Special Offer Applied
    •  09:00 - 17:00 (HKT)
    • Live Virtual Classroom
    •  English/Chinse Simplified
    •  Exam : Yes
    • 1654 Learners
    • Group discount up to 15% applicable
    • Special offer of 10% + 4% (Processing Fee waiver) applicable

    About Hong Kong

    Hong Kong, a global hub for trade and technology, offers businesses a competitive edge through digital transformation. As companies prioritize exceptional customer experiences, the demand for skilled Dynamics 365 CRM professionals continues to grow.

    For enterprises in Hong Kong, mastering Dynamics 365 CRM fundamentals is critical for improving customer relationships, streamlining sales and marketing strategies, and achieving a competitive advantage in the global market.



    Average Salary for Dynamics 365 CRM Certified Professionals in Hong Kong

    Job RoleAverage Salary
    Dynamics 365 CRM Administrator$450,000 – $650,000
    Dynamics 365 CRM Consultant$800,000 – $1,200,000
    Business Intelligence Specialist$700,000 – $950,000
    CRM Analyst$400,000 – $600,000
    Solutions Architect$900,000 – $1,300,000
    Dynamics 365 CRM Developer$750,000 – $1,000,000
    Source:

    Job Openings for Dynamics 365 CRM Certified Professionals Across Sectors

    Job RoleNumber of Openings
    Business Applications Specialist90+ Openings
    Dynamics 365 CRM Developer100+ Openings
    Dynamics 365 CRM Consultant75+ Openings
    CRM Analyst60+ Openings
    Dynamics 365 CRM Administrator50+ Openings
    Solutions Architect80+ Openings
    Dynamics 365 CRM Administrator40+ Openings
    Source:

    Top Hiring Organizations for Dynamics 365 CRM Certified Professionals in Hong Kong

    CompanyIndustryPositions Commonly Hired
    HSBCBanking and Financial ServicesDynamics 365 CRM Consultant, Solutions Architect
    Standard CharteredBankingCRM Analyst, Dynamics 365 CRM Developer
    AIA GroupInsuranceBusiness Applications Specialist, CRM Analyst
    TencentTechnologyDynamics 365 CRM Administrator
    Cathay Pacific AirwaysAviationDynamics 365 CRM Developer, Solutions Architect
    PCCWTelecommunicationsDynamics 365 CRM Administrator, Consultant
    DeloitteConsultingBusiness Applications Specialist, Consultant
    Source:

    Corporate Training Solutions : Microsoft Dynamics 365 Fundamentals (CRM) Training in Hong Kong :

    Unlock Your Team's Potential with Spoclearn's Corporate Training Solutions Our Unique Training Road Map

    • Free Assessment Call : Begin with a complimentary consultation to understand your current infrastructure and pinpoint specific training needs.
    • Customized Training Program : Receive a bespoke training plan tailored to address your organization's unique challenges and goals.
    • Implementation Support : Benefit from three months of dedicated support to ensure seamless integration of new skills and knowledge into your daily operations.
    • Final Evaluation and Feedback : Conclude with a thorough assessment to measure progress and gather feedback for continuous improvement.
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    The Real Life Company
    Bank of China
    China Unicom
    TTI
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    FAQ,s

    The training spans 1 day (8 hours) and includes hands-on practice.

    This course is ideal for business analysts, CRM managers, sales and marketing professionals, IT professionals, and entrepreneurs.

    No prior experience with Dynamics 365 is required. Basic familiarity with CRM concepts is recommended but not mandatory.

    Yes, this Microsoft Dynamics 365 training covers all the topics required to confidently clear the MB-910 certification exam.

    You will receive a Certificate of Course Completion, validating your knowledge of Dynamics 365 CRM fundamentals.

    Yes, the Microsoft Dynamics 365 course is available in Live Online, Classroom, and On-site formats.

    Yes, the course includes practical exercises and real-world scenarios to help participants gain confidence in using Dynamics 365 CRM applications.

    Industries such as finance, retail, marketing, and professional services benefit significantly from Dynamics 365 CRM capabilities.

    Yes, the course is designed for beginners and non-technical professionals interested in Dynamics 365 CRM fundamentals.

    Organizations can enhance customer engagement, streamline operations, and drive digital transformation by equipping teams with Dynamics 365 CRM skills.

    The training features include 8 hours of instructor-led sessions, hands-on labs, and post-training support.

    Yes, participants receive post-training support, including access to additional resources and expert guidance for three months.

    No, the course does not include an exam, but it thoroughly prepares you for the MB-910 certification exam.

    The cost varies depending on the training format and group size. Contact us for customized pricing.

    Yes, we offer tailored training sessions to address the specific needs and objectives of corporate teams.

    Make-up sessions or recordings can be arranged upon request to ensure uninterrupted learning.

    The course covers Dynamics 365 CRM applications, sales, marketing, customer service, data security, and hands-on exercises.

    Visit our website, navigate to the Dynamics 365 Fundamentals (CRM) training page, select your format and schedule, and complete the registration form. Secure your spot by making payment through our secure gateway.

    Participants will gain practical experience with Dynamics 365 CRM applications, Microsoft 365 integrations, and Power Platform tools.

    This course equips you with the knowledge to pursue roles such as Dynamics 365 CRM Administrator, Business Applications Specialist, and CRM Analyst, boosting your career potential in growing industries.

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    Get in Touch

    Reach out to Spoclearn for personalized training solutions in Central, Hong Kong. Connect with us to explore how we can support your learning journey and goals.

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    Microsoft Dynamics 365 Fundamentals (CRM) Training Near in Hong Kong

    • Kowloon
    • Sha Tin
    • Kowloon City
    • Sham Shui Po
    • Tin Shui Wai
    • Central District
    • Lam Tin
    • San Tung Chung Hang
    • Kennedy Town
    • Kwai Chung
    • Pak Tin Pa
    • Cheung Chau